FAQs

Do you provide a warranty?
Absolutely. All products have a full manufacturer’s warranty. Further, Humphries Casters and Supplies goes beyond the warranty with exchanges and refunds to ensure our client’s satisfaction.

What kind of purchasing programs do you offer?
We offer a variety of programs to meet your needs including:

1. Blanket Orders with shipments at regular intervals
2. Blanket Orders with on-demand shipments
3. Purchase Order transactions
4. Credit Card Transactions (Visa, MasterCard, American Express)
   
5. Bulk Purchase Discounts
   • Delivered to your location, or
   • Stored in our facility

Do you offer product trials?
In many instances, such as new applications or to make sure a fit is correct, we will provide a sample for you to evaluate. If you are not satisfied with the product, you can return it within 15 days with normal wear and there will be no charge. If you keep the product for 15 days, or if there is excessive wear, you will be billed our normal low rates.

I don’t know what kind of caster I need. What do I do?
Feel free to call us at 1.800.733.4758 or email services@humphriescasters.com with any questions or concerns. Additionally, you can visit our How to Select A Caster page.